Refund policy

We get it, you need to try them on. Good news - you have 14 days upon receiving your sunglasses to return them to us if they aren't to your taste*. Full-priced items will be refunded. Sale items (excluding Samples & Seconds Sale*), will receive a store credit. Returns from our Spend & Save sale are eligible for store credit only.

*Please note that purchases from our Samples & Seconds Sale are final and not eligible for refunds.

We offer local returns within the US and Australia (rest of world, please return to Australia). Please carefully read the following details on how to return your order.

 


Refunds

To be eligible for a refund, items must be returned unworn with tags and packaging. We reserve the right to refuse a refund if items show signs of wear, or if they were not packaged appropriately and damaged in transit as a result. Damaged or missing packaging will incur a $5 fee. Shipping costs can not be refunded.

We will process your refund within 3 days of receiving it at our warehouse. To arrange a refund or store credit, please download the form from the link below and follow the instructions. 

Click here to Download the Returns Form.

Important! Please fill out every section clearly with easy-to-read writing, or we may not be able to find your order or contact you to process your refund.


Exchanges

We no longer offer exchanges, the simplest way is to return the pair you don't want for a refund, and purchase the pair you would like instead!


I believe my item may be faulty. What do I do?

Oh no! We do check each and every order before it leaves our warehouse - in the rare case we have missed something and you've received faulty sunglasses, please contact us at care@lugoldie.com so we can help.