Free Shipping Worldwide & 14 Day Returns

Shipping & Returns

***A note on shipping & COVID-19 - we are currently unable to ship to certain countries, this list is changing constantly so please check your country here. We look forward to shipping to these countries again as soon as we are able.

We offer free regular worldwide shipping on all orders. If you’re in a hurry, we suggest choosing express at the checkout.

Australia

Regular — Free

Express — $10 (AUD) 

Rest of World

Regular — Free

Express — $25 (AUD)

Import Fees:

Europe: For orders under 150€, VAT is included. There may be additional import duties which will not be covered by Lu Goldie. For orders over 150€ you will be responsible for VAT and import duties with your local courier service, please use the code EUVAT20 at the checkout to remove the VAT cost. 

Rest of World: Import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply when purchasing via our website.

  

Orders are sent from our warehouse in NSW, Australia. We strive to post your order within 1 business day of ordering - in particularly busy periods, this may be extended. 

The shipping times below are a guide and are subject to change. For the most up-to-date times, please check your country here.

Australia

Regular 2-6 business days
Express 2-3 business days

New Zealand

Regular 9-15 business days
Express 3-9 business days

USA

Regular 10-20 business days
Express 5-15 business days

Canada

Regular 15-25 business days
Express 10-20 business days

UK

Regular 12-25 business days
Express 9-18 business days

Europe

Regular 9-20 business days
Express 7-15 business days

Asia

Regular 10-20 business days
Express 5-12 business days

Rest of World

Regular 9-25 business days
Express 8-18 business days

 

We get it, you need to try them on. Good news - you have 14 days upon receiving your sunglasses to return them to us if they aren't to your taste*. Full-priced items will be refunded. Sale items (excluding Sample Sale), will receive a store credit.

* Please note that purchases from our Sample Sale are final and not eligible for refunds.

We offer local returns within the US and Australia (rest of world, please return to Australia). Please carefully read the following details on how to return your order.

 

Refunds

To be eligible for a refund, items must be returned unworn with tags and packaging. We reserve the right to refuse a refund if items show signs of wear, or if they were not packaged appropriately and damaged in transit as a result. Damaged or missing packaging will incur a $5 fee. Shipping costs can not be refunded.

We will process your refund within 3 days of receiving it at our warehouse. To arrange a refund, please download the form from the link below and follow the instructions. Sale items are eligible for refunds (excluding Sample Sale items, which are final sale).

Click here to Download the Returns Form.

Important! Please fill out every section clearly with easy-to-read writing, or we may not be able to find your order or contact you to process your refund.

Exchanges

We no longer offer exchanges, the simplest way is to return the pair you don't want for a refund, and purchase the pair you would like instead!

I believe my item may be faulty. What do I do?

Oh no! We do check each and every order before it leaves our warehouse - in the rare case we have missed something and you've received faulty sunglasses, please contact us at care@lugoldie.com so we can help.